• Privacy Policy
  • Terms
  • About us
  • Contact Us
  • Staff Email
Sunday, June 1, 2025
  • Login
TheMattersPress
  • Home
  • News
  • Features
  • Thematterspress
  • Multimedia
    • Audio
    • Photo
    • Video
  • About us
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Features
  • Thematterspress
  • Multimedia
    • Audio
    • Photo
    • Video
  • About us
  • Contact Us
No Result
View All Result
TheMattersPress
No Result
View All Result
Home Economy/Technology

Customers want banks to improve, strengthen complaints resolution

Banks

The Matters Press by The Matters Press
April 1, 2023
Reading Time: 2 mins read
0
Fraud in banking sector, mostly insider instigated

Some bank customers in the Federal Capital Territory (FCT) have called on banks to strengthen their customers’ service and complaints resolution mechanism to reduce unnecessary stress faced by them.

RELATED POSTS

Senate’s stance on Nigeria’s Legislature-Executive Relationship, thrilling

Tinubu explains mission as he marks second year in office

Increasing oil rigs, a big score for Nigeria’s petroleum sector reforms

The customers in Abuja on Friday said the tedious nature of lodging failed transactions or ATM expiration complaints in banks were discouraging.

Mrs Augusta Emo, said she had been visiting the bank to lodge some failed transaction complaints in her bank in the past four weeks without success.

Emo said the process of collecting numbers and waiting the whole day without being attended to was frustrating.

“In the past four weeks, I have been coming to this bank to complain about a failed Point of Sale (PoS) transaction that I did where I was debited without being paid.

“For the past three days, each time I come to this bank, I get between number 300 and 350.

“I will stay for hours without being attended to, this is very frustrating,’’ she said.

Another customer, Madam Beatrice Ebong, said that although the queue for collection of cash had reduced in banks, the emphasis had now shifted to customers’ service department.

Ebong advised banks to engage more hands in the complaints resolution department of their organisations to reduce the challenges faced by customers.

“Banks should take their feedback and complaints resolution mechanism seriously because people are getting tired of visiting banks without results.

“This issue is discouraging a lot of people from lodging their monies in the banks this season,’’ she said.

Mr Emmanuel Abe said banks needed prompt and capable manpower to address the myriad of electronic related complaints of customers.

“During the cash crunch when all we did was electronic means of transactions, so many people had issues relating to that.

“Banks should stand up to their responsibilities to urgently resolve these issues because our monies are hanging,’’ he said.

Most banks were thronged by customers waiting for their complaints to be resolved.

Tags: Banks
ShareTweetPin
The Matters Press

The Matters Press

Related Posts

Senate probes $3.5b with NNPC
Economy/Technology

Senate’s stance on Nigeria’s Legislature-Executive Relationship, thrilling

May 30, 2025
Nigerians to own brand new vehicles, goods through new credit scheme initiative
Economy/Technology

Tinubu explains mission as he marks second year in office

May 29, 2025
Chevron, NNPC secure $1.4bn for drilling project
Economy/Technology

Increasing oil rigs, a big score for Nigeria’s petroleum sector reforms

May 26, 2025
Group hails Presidential Council initiative, welcomes President Tinubu’s N2tn stabilisation package
Economy/Technology

Pope’s invitation to Tinubu reflects Nigeria’s relevance in global affairs -TMSG

May 24, 2025
Tinubu steering Nigeria away from Venezuela-like tragedy – IMPI
Economy/Technology

Tinubu espouses Nigeria’s unity, diversity at Pope Leo’s inauguration

May 22, 2025
Eulogising Africa’s efforts in midwifing a Covid-19 vaccine
Economy/Technology

Nigeria’s ongoing health reform gets global endorsement with Pate’s honour by Time Magazine

May 21, 2025
Next Post
ANAMMCO to manufacture vehicles that will satisfy consumers

ANAMMCO to manufacture vehicles that will satisfy consumers

World Bank predicts 4% global economic growth, 1.1% for Nigeria in 2021

America’s Banga sole candidate as World Bank President

Recommended Stories

Tinubu activates Presidential Delivery Tracker on project implementation

Tinubu activates Presidential Delivery Tracker on project implementation

November 4, 2023
Coronavirus hits hard as China records 811 deaths

China mulls measures to further boost foreign investment

September 19, 2022
SEC frowns at resurgence of Ponzi schemes

SEC warns public against dealings with FinAfrica, Poyoyo investments

December 28, 2021

Popular Stories

  • Rising prices of goods cause protests in Morocco

    Rising prices of goods cause protests in Morocco

    0 shares
    Share 0 Tweet 0
  • NLNG not responsible for gas supply shortfall, price hike

    0 shares
    Share 0 Tweet 0
  • NCC sets fresh operational fees, spectrum prices for telecom operators

    0 shares
    Share 0 Tweet 0
  • Hoarding causes hike in prices of grains

    0 shares
    Share 0 Tweet 0
  • Prices of Petrol, diesel increase in November

    0 shares
    Share 0 Tweet 0
TheMattersPress

We bring you the best news update in Nigeria

LEARN MORE »

Recent Posts

  • Senate’s stance on Nigeria’s Legislature-Executive Relationship, thrilling
  • Tinubu explains mission as he marks second year in office
  • Increasing oil rigs, a big score for Nigeria’s petroleum sector reforms

Categories

  • Agriculture
  • Economy/Technology
  • Energy
  • Entertainment/sports
  • Features
  • Foreign
  • Multimedia
  • Natural Resources
  • News
  • Oil and Gas
  • Photo
  • Politics
  • Security
  • Thematterspress
  • Uncategorized
  • Video

© 2025 Domo Tech World - Powered by Thematterspress.

No Result
View All Result
  • Home
  • News
  • Features
  • Thematterspress
  • Multimedia
    • Audio
    • Photo
    • Video
  • About us
  • Contact Us

© 2025 Domo Tech World - Powered by Thematterspress.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Call Us